Booking & Cancellation Policy

Last updated August 2026

These terms apply to bookings made with Northern Yachting AS, including experiences operated under Tromsø Pure, unless otherwise agreed in writing.

1. Booking

Bookings can be made through our website, by e-mail, by phone, through an authorised travel agent, hotel, DMC or third-party booking platform.

• The person making the booking must be at least 18 years old and accepts financial responsibility for the booking on behalf of all participants.

• When booking on behalf of others, you are responsible for ensuring that all participants are informed of these terms.

• A booking is confirmed once written confirmation has been issued by Northern Yachting AS and any required payment or deposit has been received.

2. Payment

Group Day Tours

Full payment is required at the time of booking unless otherwise agreed in writing.

Private Day Tours

Full payment is required at the time of booking unless another payment schedule is stated in the booking confirmation.

Multi-Day Group Tours

A 10% deposit is required to confirm the booking. The remaining balance must be paid no later than 90 days before departure. Bookings made less than 90 days before departure require full payment at the time of booking, unless otherwise agreed in writing.

Private Multi-Day Tours & Tailor-Made Packages

A 30% non-refundable deposit is required to confirm the booking. The remaining balance must be paid no later than 90 days before departure. Bookings made less than 90 days before departure require full payment at the time of booking, unless otherwise agreed in writing.

3. Cancellation by the Customer

All cancellations must be made in writing by e-mail. The cancellation date is the date and time Northern Yachting AS receives the written cancellation.

Group Day Tours

More than 24 hours before departure: 100% refund. 24 hours or less before departure: no refund.

Private Day Tours

Private tours reserve the vessel and crew exclusively for the Customer and are therefore subject to stricter cancellation terms. More than 90 days before departure: 100% refund. 60–90 days before departure: 50% refund. Less than 60 days before departure: no refund.

Multi-Day Group Tours

Multi-day group tours have limited capacity, and cancelled places may be difficult to fill at short notice. More than 90 days before departure: 100% refund. 60–90 days before departure: 50% refund. Less than 60 days before departure: no refund.

Private Multi-Day Tours & Tailor-Made Packages

Private multi-day tours and tailor-made journeys require significant planning and may involve advance reservations of vessels, accommodation, transportation, guides, activities and other services. A 30% non-refundable deposit is required to confirm the booking. More than 90 days before departure: any amount paid above the 30% non-refundable deposit will be refunded. 60–90 days before departure: 50% refund of the total booking value. Less than 60 days before departure: no refund.

• Any additional non-refundable costs already committed to third-party suppliers on behalf of the Customer may be deducted from any refund otherwise due.

• For particularly complex or high-value journeys, specific payment and cancellation conditions may be stated in the quotation or booking confirmation.

4. Changes or Rescheduling by the Customer

• Requests to change the date, number of participants, itinerary or other significant elements of a confirmed booking are subject to availability and must be approved by Northern Yachting AS.

• Significant changes may be treated as a cancellation and a new booking.

• Any additional costs or non-refundable third-party expenses resulting from a requested change will be charged to the Customer.

5. Cancellation or Changes by Northern Yachting AS

Safety is always our highest priority. Northern Yachting AS reserves the right to cancel, delay, reschedule or modify a tour due to circumstances including:

• Unsafe weather or sea conditions

• Technical or mechanical problems

• Crew illness

• Port or authority restrictions

• Insufficient bookings on scheduled group tours

• Other circumstances beyond our reasonable control

Where possible, we will first seek to provide a suitable alternative, such as a change of route, departure time, activity, itinerary or departure date. If a tour is cancelled due to technical or mechanical problems, crew illness or other operational circumstances within our responsibility, and no suitable alternative can be provided, the Customer will receive a full refund for the cancelled tour. Where cancellation or significant changes are caused by weather, sea conditions or other circumstances beyond our reasonable control, we will make every reasonable effort to provide an alternative experience or rescheduled departure. Northern Yachting AS is not responsible for additional travel expenses resulting from changes or cancellations, including flights, accommodation, transportation or missed connections.

6. Weather & Itinerary Changes

Weather and sea conditions in Northern Norway can change rapidly and are an inherent part of traveling in the Arctic. All tours and itineraries are planned based on local knowledge, maritime experience, weather forecasts and the professional judgement of the Captain and crew. The Captain has final authority regarding the safe operation of the vessel. Weather, sea conditions, wildlife movements or other operational circumstances may require changes to:

• The planned route or destination

• Departure or return times

• Activities or excursions

• The order or duration of the itinerary

• Overnight locations or ports

• Other elements of the planned experience

Such changes do not automatically entitle the Customer to a refund or price reduction. Where the original itinerary cannot be followed safely or reasonably, Northern Yachting AS will make every reasonable effort to provide the best possible alternative experience. Guests are expected to accept reasonable itinerary changes required by weather, sea conditions, safety considerations or other circumstances beyond our control. If weather or sea conditions make a particular activity impossible or unsafe — for example snorkeling, wildlife encounters or reaching a specific destination — the tour may continue with an alternative route or activity without a refund being issued. If conditions make it impossible to operate the tour at all and no reasonable alternative or rescheduled departure can be provided, the situation will be assessed on a case-by-case basis.

7. Wildlife & Natural Phenomena

Wildlife and natural phenomena cannot be guaranteed. This includes, but is not limited to, whales, orcas, other wildlife and the Northern Lights. Failure to observe a specific animal or natural phenomenon does not entitle the Customer to a refund, provided the booked tour has otherwise been carried out. Routes and search areas may be changed based on wildlife location, weather, sea conditions and safety.

8. Orca Snorkeling - Safety & Participant Responsibility

Snorkeling with orcas takes place in cold Arctic waters and in the natural environment of wild animals. Northern Yachting AS takes extensive precautions to provide a safe and professionally managed experience. However, activities in open water and around wildlife involve inherent risks that cannot be completely eliminated.

• All participants will receive a safety briefing before entering the water and must follow all instructions given by the Captain, guides and crew.

• Participation in the water is always subject to the professional judgement of the Captain and guides and may depend on weather, sea conditions, visibility, currents, wildlife behavior and the participant's suitability for the activity.

• Participants must use the required safety equipment, remain with the group and follow all instructions regarding safe and responsible interaction with wildlife.

• The Captain or guides may refuse, postpone or immediately end snorkeling activities if conditions are considered unsafe, if the behavior of the animals makes entering the water inappropriate, or if a participant does not follow safety instructions.

• Orcas and other whales are wild animals, and their presence, behavior and proximity cannot be predicted or guaranteed. Entering the water or having an underwater encounter with orcas can therefore never be guaranteed.

• If conditions do not allow snorkeling to be carried out safely or responsibly, the itinerary or activity may be changed.

9. No-Shows & Late Arrival

No refunds are given for no-shows, missed departures or late arrival. Guests are responsible for arriving at the confirmed meeting point at the stated time. For private tours, we may be able to delay departure at our discretion. A delayed departure does not automatically extend the scheduled duration of the tour.

10. Travel Insurance

We strongly recommend that all guests have comprehensive travel insurance. Travel insurance should include appropriate coverage for circumstances such as:

• Illness or injury

• Trip cancellation

• Flight or transportation delays

• Missed connections

• Weather-related travel disruption

• Other unforeseen circumstances affecting the Customer's ability to travel

Cancellation due to illness, travel disruption, missed connections or other personal circumstances remains subject to our standard cancellation terms. Where reasonably possible, Northern Yachting AS will provide the necessary booking and cancellation documentation for use in an insurance claim.

11. Third-Party Services

Some tours and private packages may include services provided by third-party suppliers, such as accommodation, transportation, restaurants, guides or activity providers. Where non-refundable costs have already been committed to third-party suppliers on behalf of the Customer, these costs may be deducted from any refund otherwise due. Bookings made through travel agents, DMCs or third-party booking platforms may be subject to separate terms agreed with the relevant partner.

The legal operator and contracting party for all experiences is Northern Yachting AS, Tromsø, Norway. Contact: booking@northernyachting.com.